To partner with Southern California hotels and resorts by providing high level on-site concierge or activities programs at no cost to the property operation.

Coastal Concierge

Testimonials

As General Manager of Grand Pacific Palisades Resort & Hotel I am responsible for ensuring the best in guest experience at every level. In today's environment where service scores are king, staffing is a challenge and excess monies for elite level service almost non-existent I am honored to recommend Hilton Grand Vacations concierge team as my preeminent service partner.

The marketing concierge team provides a desired link between my Grand Pacific Palisades Team and our valued guests and visitors. They are our concierge providing guests with memorable stays by being experts on the local area, answering questions of guests seeking suggestions, demanding problem resolution or just looking for concierge related services. They make reservations for restaurants, spas, shows, activities and special events. Requests can range from arranging transportation or providing directions to even the most outlandish seemingly impossible outing.

The concierge team has a passion for and an understanding of travel and the travel industry focused on hospitality. They are not only our partner but the face of the hotel for many of our guests. I would recommend their services to any company.

Grand Pacific Palisades General Manager
- Holly Ansley

As General Manager of the Hilton Waikoloa Village, I strive to deliver the best in guest experience at every level. In today's competitive market where exceeding guest expectations is the norm, and excess monies for elite level service are almost non-existent, I am fortunate to have had the opportunity to partner with Hilton Grand Vacations Club in extending concierge and activity services throughout my 1,241 room resort that spans over 64 acres.

The Hilton Grand Vacations Club marketing concierge team provides a desired link between my hotel concierge team and our valued guests and visitors. They are an extension of our concierge, providing guests with memorable stays be being experts on the local area, answering questions from guests seeking suggestions, demanding problem resolution or just looking for concierge related services. They make reservations for restaurants, spas, shows, activities and special events. Requests can range from arranging transportation or providing directions, to booking activity experiences of every kind.

The concierge team has an understanding of travel and the travel industry, and is focused on hospitality. They are not only our partner, but the face of the hotel for many of our guests. I would highly recommend their services to any company.

Hilton Waikoloa Village General Manager
- Debi Bishop