To partner with Southern California hotels and resorts by providing high level on-site concierge or activities programs at no cost to the property operation.

Coastal Concierge


Our Goals:

Concierge bell
  • Provide budget savings for the hotel or resort by providing a vital guest service at no cost to the hotel
  • Be a reliable and collaborative service partner for the hotel or resort staff
  • Use our extensive industry network to provide guest access to the best activities and events
  • Ensure that he hotel or resort guest has pleasant and memorable stay
  • Generate guest loyalty and return visits for the property

Concierge or Activity Desk Services Provided at No Cost:

  • Coordinate on-property outlets and amenities - always a sell first policy!
  • Restaurant and nightlife reservations
  • On-site or off-site spa arrangements
  • Golf tee times at on-site or area courses
  • Ground transportation and tours of local attractions (coordination)
  • Concert and special event tickets
  • Theme park and family programming

As General Manager of Grand Pacific Palisades Resort & Hotel I am responsible for ensuring the best in guest experience at every level. In today's environment where service scores are king, staffing is a challenge and excess monies for elite level service almost non-existent I am honored to recommend Hilton Grand Vacations concierge team as my preeminent service partner.

The marketing concierge team provides a desired link between my Grand Pacific Palisades Team and our valued guests and visitors. They are our concierge...